Refund Policy

At Medon Pharmacy, your satisfaction and trust are at the heart of everything we do. We understand that sometimes a product may not meet your expectations, and we are here to make the refund process as simple and transparent as possible.

This Refund Policy applies to purchases made through our official website www.medononline.com and our Android and iOS mobile applications.

• If you receive a defective or damaged product, you may request a refund, exchange, or store credit within 3 days of the delivery date.
• You must provide your e-payment confirmation or order receipt when making a refund request.
• Refunds are processed after inspection and approval by Medon Pharmacy or the manufacturer.
• Refunds apply only to the product value; shipping, handling, and payment processing fees are non-refundable.
• If a coupon, discount, or voucher was used in your order, the refunded amount will reflect the net amount paid after those deductions.
• Refunds will be processed as per the customer’s request — either as store credit or to the original payment method used at the time of purchase.

Some items are excluded from refunds. The following categories are non-refundable except in specific circumstances:

• Medon Pharmacy reserves the right to cancel the order and notify you immediately if a pricing error occurs.
• We will not be held responsible for any discrepancies caused by pricing errors.

Once a refund is approved, every request follows a clear three-step path — from raising a ticket to receiving the funds.

Due to health and safety regulations, certain items cannot be returned or refunded once opened or used. These include:

• Prescription medicines
• Medical devices
• Personal care and hygiene products

Our refund policy may be updated periodically to align with changes in business operations or UAE regulations. We encourage customers to review this page regularly.