Hassle-Free Returns

Return Policy

A smooth and transparent return process for every Medon Pharmacy customer. Review the guidelines below before initiating a return.

Effective: March 24, 20263-Day Return WindowUAE-Wide Pickup

Section 01

Overview

At medononline.com, we are committed to providing a smooth and transparent return process for our customers. Please read the guidelines below before initiating a return so we can resolve your request as quickly as possible.

3 Days

for warranty items

72 Hours

non-warranty reporting

15 Days

warehouse arrival

Our promise: a safe, efficient, and hassle-free return experience — giving you confidence in every purchase.

Section 02

Eligibility for Returns

Ensure that the product is covered under warranty before submitting a return request.
Return requests must be made within 3 days of delivery for warranty items.
Missing or physically damaged items will only be considered if reported at the time of delivery.
The refund amount applies only to the total cost of the product; payment processing and shipping fees are non-refundable.
Any discounts, coupons, or special offers used in the original order will be deducted from the refund.
Promotional items are non-refundable unless there is a manufacturing defect, in which case Medon Pharmacy reserves the final decision.

Tip: inspect your package the moment it arrives. Damaged or missing items must be flagged at the time of delivery.

Section 03

Refund Process

Once eligible, every return follows a clear four-step path — from raising a complaint to inspection.

Raise a Complaint

Submit a return request through the app, website, or by contacting our support team. Keep your Complaint Number safe — you’ll need it for tracking the status.

Evaluation

Our support team will review the request and decide whether the item qualifies for a return, typically within a few business hours.

Pickup Procedure

Eligible products will be collected by our delivery crew within the UAE.
If a pickup request is canceled, it can be rescheduled once at no extra cost — a second cancellation will close the return ticket.
All returned products must reach our warehouse within 15 days of raising the ticket.

Inspection

Upon arrival, our quality team inspects every returned item. The outcome falls into one of two paths:

Accepted Returns

Items deemed defective will proceed with the refund process.

Rejected Returns

Broken, incomplete, or improperly packaged items will be returned to the customer.

Approved refunds are processed back to your original payment method or wallet — typically within 5–10 business days after inspection.

Section 04

Requirements for Return Acceptance

Products must not be used or show signs of use.
Keep the original seal and packaging intact.
Preserve all add-ons, consumables, parts, labels, and related paperwork in their original condition.
Non-warranty items must be reported within 72 hours of delivery.

Exclusions: Free-size or multi-coloured products cannot be returned or exchanged.

Section 05

Contact Us

For any questions about returns or refunds, our team is here to help — reach out via any of the channels below.

Address

Maleha Street, Sharjah, UAE

Website

medononline.com

Phone

800-MEDON (63366)

[email protected]

medononline.comis dedicated to a safe, efficient, and hassle-free return process — giving you confidence in every purchase.